Terms and Conditions

Into Latin America is the trading name of Into Travel Limited. Please read the following conditions carefully as it is your contract with Into Travel Limited. Some trips that include a cruise element, or all inclusive hotel may be subject to additional terms and conditions which will be provided separately.

Into Travel Limited is registered in England (reg number 9180422, registered address Registered office, 91/93 Alma Road, Clifton, Bristol, BS8 2DP), Hereafter referred to as “we”, “our” and “us” or “Into Latin America”.

The quote given by us will be valid for 90 days from the date of your first enquiry. If you have any questions whatsoever regarding your holiday, the booking procedure or conditions of sale then Into Latin America will be happy to answer them for you.

1. The contract

The contract is between Into Latin America and the client, being any person travelling or intending to travel on a tour operated by us. You, the client are subject to have read and understood our travel policy outlined below.

These conditions only apply to services in our programme and not to the international and national flights. These are subject to the conditions imposed by the airlines.

2. Securing your booking

To guarantee a reservation, Into Latin America requires a fully completed booking form (either the one on our website or the one sent by us with your quote) together with the necessary deposit. Clients are deemed to have read and understood the conditions of sale and to have indicated this by choosing the appropriate response on the booking form. A booking is accepted and becomes definite only from the date when Into Latin America sends out a confirmation invoice (once we have received your deposit) at which point a contract exists and the deposit becomes non-refundable and non-transferable. Into Latin America reserves the right to decline any booking at their discretion.

3. The final payment/Surcharges

The balance of all monies due including any surcharges applicable must be paid to Into Latin America no later than 60 days before departure. In the case of non-payment of the balance by the due date, Into Latin America reserves the right to cancel your booking and cancellation charges will apply.

Surcharges

Prices quoted remain valid for 90 days from the date of your first enquiry. If we receive full payment on or before the 30th day of our quote, we guarantee not to surcharge you.

Into Latin America reserves the right to increase the tour cost to take into account the following items: government actions, currency fluctuations, transportation costs (including the cost of fuel), airport charges and increase in scheduled air fares. Into Latin America will absorb a sum, equal to 2% of the tour cost, should a surcharge be necessary. This does not apply to government taxes, imposed after publication of our programmes, insurance premiums and amendment charges. The client will have to pay any sum in excess of this 2%. If the surcharge results in an increase of more than 10% of the tour cost, government taxes and amendment charges, the client may cancel the booking within 7 days of notification of the surcharge and obtain a full refund. You will be notified of any such surcharge no later than 4 weeks before departure.

4. If you change your booking

An administration fee of £25 (or $ equivalent) per person will be charged if a confirmed booking is changed or transferred to a different departure date or tour, up to 60 days prior to departure. Thereafter all changes will be treated as cancellations and subject to charges as below. (see 5.Cancellation by you).

If a client is unable to travel, in circumstances which Into Latin America considers reasonable, then the booking might be transferred to another suitable person, however the tour arrangements must remain the same and if all suppliers (including airlines) agree to accept the name change. If a transfer is allowed then an administration charge of £25 (or $ equivalent) per person will be made if the company is notified up to 60 days before departure or £100 (or $ equivalent) per person if less than 60 days, plus any extra charges levied by our suppliers.

5. Cancellation by you

Should the client wish to cancel, cancellation charges will be imposed. These are calculated from the day written notification is received by Into Latin America.

The charges are shown below:

60 and more days before departure: retention of deposit

59 to 30 days before departure: 60% of total price

29 days to 14 days before departure: 90% of total price

Less than 14 days: 100% of price

We strongly recommend that full insurance is taken out, which includes cover, under certain circumstances, against the loss of deposit or cancellation charges. Please note that no reimbursements are given when cancellations occur or for any unused services

6. Complaints

Should the client have a complaint about any of the tour arrangements, it is a condition of the contract that you tell our local representative at the time. Failure to complain at that moment in time will deny us the opportunity to investigate and rectify the problem and thus render Into Latin America unable to accept any form of responsibility. If the client has a dispute with Into Latin America which Into Latin America is unable to resolve then please write to us within 28 days of your return and we will investigate further.

7. Travel and cancellation insurance

Travel insurance is mandatory for all clients whilst on a tour with Into Latin America. Clients are responsible for ensuring that they have adequate cover for the full duration of the tour in respect of medical expenses, injury, death, repatriation, cancellation and curtailment. It is our policy to check the validity and cover of your insurance policy and we hold the right to refuse travel to anyone whose insurance does not satisfy these criteria.

8. Clients responsibility

Clients agree to accept the authority and decisions of Into Latin America’s employees, tour leaders and agents whilst on tour with Into Latin America. If in the opinion of such persons the health or conduct of a client at any time before or after departure appears likely to endanger the safety, comfort or happy progress of a tour, then the client may be excluded from all or part of the tour. In the case of ill health, Into Latin America may make arrangements, as it seems fit and recover the costs thereof from the client. If a client commits an illegal act, he/she may be excluded from the tour and Into Latin America shall cease to have responsibility to/for them. If you are affected by a condition, medical or otherwise, that might affect other peoples’ enjoyment or active participation of the tour, you must advise us at the time of booking. No refund will be given for any unused services.

Clients must be in possession of, and are responsible for arranging a valid passport, visa if applicable and any vaccination certificates required for the whole of their journey. Information about these matters or related items (climate, clothing, baggage, etc) is given in good faith but Into Latin America cannot be held responsible for any of this information.

9. Cancellation or alteration by Into Latin America

While Into Latin America endeavours to operate all tours as advertised, it reserves the right to change any of the facilities, services, prices or itineraries described in the programme. If a major change is necessary or deemed advisable, Into Latin America will inform the client as soon as reasonably possible. A major change does not apply to the carrier, transport or named accommodation. It is normally considered to be a major itinerary re-routing, a significant change in the duration of your holiday or the cancellation of a major excursion with no apparent reason. Into Latin America will not accept responsibility for changes in flight schedule or departure airport, as this is the responsibility of the airline. However we will endeavour to minimise their effects on your journey. If advised of a major change before departure, the client will have the choice of accepting the changes, purchasing another tour from Into Latin America or cancelling the tour with a full refund. Provided that the major change is not a result of situations outside Into Latin America’s control or consolidation.

Compensation will be paid as follows:

Period of notification given to you

More than 42 days to date of travel: Nil compensation

41 to 28 days: £20 (or $ equivalent) per person

27 to 14 days: £30 (or $ equivalent) per person

13 days to date of travel: £40 (or $ equivalent) per person.

Into Latin America will not pay compensation if forced to cancel or change your tour because of war, threat of war, riot, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, fire or adverse weather conditions, epidemics or health risks, technical or maintenance problems with transport, closed or congested airports or ports, changes imposed by re-scheduling or cancellation of flights by airlines, the alteration of airlines or aircraft types, or similar events beyond the control of Into Latin America. Consolidation refers to the fact that some tours, known as fixed departure tours, are dependent upon a minimum number of persons participating (this being four). Into Latin America is not liable for any penalty charges associated with “supersaver”-type connecting rail or airfares, in the event of a change to a tour departure time, date or airport. Into Latin America reserves the right to cancel a tour in any circumstances but will not cancel a tour less than 8 weeks before departure, except for force majeure, consolidation or the clients failure to pay the final balance. Unless the client fails to pay the final balance, Into Latin America will return all deposits paid or offer an alternative tour of comparable standard and will pay compensation on the scale as shown above. No compensation will be paid if cancellation is due to force majeure or consolidation.

10. Jurisdiction

All matters concerning the booking shall be governed and construed in accordance with English law and each party agrees to submit all such matters to the exclusive jurisdiction of the English courts.

11. Our responsibilities

Clients bookings are accepted on the understanding that they appreciate the possible risks inherent to adventure travel and that they undertake the tours, treks or expeditions, featured in our programme, at their own volition. It is also important to understand that the most meticulously planned arrangement can go wrong. After all, Latin America is an underdeveloped continent as far as basic infrastructure is concerned. Conditions are such on some of our tours that there may be occasions when delays, discomforts or unforeseen circumstances will occur. Into Latin America cannot accept complaints due to these aspects.

Where the client does not suffer personal injury, the company accepts liability should any part of the tour arrangements, booked with Into Latin America, not be supplied as described in the itinerary. In such cases Into Latin America will pay reasonable compensation if the clients enjoyment of the tour arrangements has been adversely affected but will pay no compensation if there has been no fault on the part of Into Latin America or its suppliers and the reason for the failure was the client’s own fault, the actions of someone unconnected with the tour arrangements or one which neither the company nor its suppliers could have anticipated or avoided, even if all due care had been exercised.

When the client suffers death or personal injury as a result of an activity forming part of the tour arrangements booked with Into Latin America, Into Latin America accepts responsibility unless there has been no fault on Into Latin America’s part or its suppliers and the cause was the clients fault, the action of someone unconnected with the tour arrangements, or one which neither Into Latin America nor its suppliers could have anticipated or avoided, even with the exercise of all due care.

Into Latin America’s acceptance of liability to pay compensation pursuant to clauses 10(a) and 10(b) is limited, in the case of air travel, rail travel, sea travel or hotel accommodation, to the amount set out in the provisions of, respectively, the Warsaw Convention as amended by the Hague Protocol 1955, the 1961 Berne Convention, the 1974 Athens Convention and the 1962 Paris Convention.

Into Latin America’s acceptance of liability in clauses 10(a) and 10(b) above is subject to assignment by the client to Into Latin America of the client’s rights against any agent, supplier or subcontractor of Into Latin America, which is in any way responsible for the unsatisfactory holiday arrangements or the client’s death or personal injury.

12. Flights / Delays

We cannot accept liability for any delays in any of your flights, whether the cancellation or delay is caused by adverse weather conditions, rescheduling of the airline, airport authority and/or action by air traffic controllers, mechanical breakdown or industrial action. Where long flight delays result in lost holiday time, no refunds are given by hotels or suppliers. Similarly, airlines do not offer compensation for flight delays. However, at their discretion, carriers will endeavour to reduce the inconvenience of any delay by providing meals and accommodation, as appropriate for the time of day or night (dependent on local availability). If you incur payments for such services in the event of a delay, Into Latin America will not accept responsibility for payment unless we have given our prior consent.

13. Your Financial Protection

When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.

“We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).”

“If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.”

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